Support

Write to support [at] shipdocs.sh from the address on your account and include your project name or a link to the affected page. (The address is spelled out in words so spam crawlers cannot harvest it.) We reply to:

• Ultra & Lifetime — priority support, usually within one business day.
• Pro & Advanced — within two business days.
• Free & trials — best effort, usually within a few days.

• Documentation — importing repos, auto-sync, chat, insights, and more.
• How ShipDocs works — indexing, encryption, and generation pipeline.
• Pricing & FAQ — plans, trials, and yearly billing (4 months free).

Subscriptions are processed by Polar. Use Settings → Billing to update payment methods, view invoices, or cancel — access continues until the end of the paid period. Yearly plans can be refunded within 14 days if you haven't used chat or MCP beyond a fair trial. Lifetime licenses bought through AppSumo follow AppSumo's refund window and are revoked on refund.

Connect AI tools from the project's Integrations tab. ChatGPT connects with OAuth (no tokens to copy); Cursor and Claude Code use a project MCP token. If a connection fails, revoke it in Integrations and reconnect — questions to support [at] shipdocs.sh with the error message help us fix it fast.

Data handling, encryption, and deletion are covered in our Privacy Policy. Report security issues to security [at] shipdocs.sh — we respond within 24 hours.